Problem
A national retail print, signage, and fulfillment company operates across three production locations in Wisconsin, Kansas, and Utah, delivering in-store graphics to over 75,000 retail locations.
To keep production moving, they were using two digital labor platforms to fill general warehouse and sign prep roles. Neither delivered consistent fill rates or operational confidence. When a job was live and something needed attention, there was no one available. The lack of 24/7 support was creating direct operational risk and running two platforms was adding overhead without solving the problem.
Solution
They partnered with Spotwork to replace both platforms with a single marketplace, launching across all three production locations:
- Filled general warehouse and sign prep roles consistently across all three locations
- Accessed Spotwork's 300,000+ worker pool through SpotSource outreach
- Consolidated two underperforming platforms into one, reducing overhead
- Gained 24/7 real human support through Spot365, available every time a job was live
- Used Reliable Spotter Metrics to review marketplace activity signals before confirming bookings
Results
- 97.98% fill rate across general warehouse and sign prep roles at all three locations
- 95.83% attendance rate across all active jobs on the platform
- 679 jobs successfully completed across all three markets
- Over $20,000 in estimated labor cost savings, driven by reduced overhead and elimination of high markup agency reliance
- Consolidated from two separate platforms to one, reducing operational complexity
- 24/7 real human platform support available for every active job in every market
Results reflect performance over a 90 day period.
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