PROBLEM
FW Logistics, a national 3PL fulfillment provider, was looking for a long term labor solution to support consistent warehouse operations across multiple locations. Their reliance on traditional labor solutions drove up overhead labor costs and created unpredictable fill rates, making labor planning difficult. This lack of consistency added operational friction and limited their ability to scale efficiently. FW Logistics needed a more cost effective, platform driven approach that could reduce dependence on high markup agencies while supporting ongoing, repeat fulfillment needs.
SOLUTION
FW Logistics partnered with Spotwork to establish a long term workforce solution supporting consistent fulfillment operations across multiple markets:
- Expanded workforce sourcing across seven or more warehouse locations
- Supported core fulfillment roles including Forklift, GL, Lumper, and CSR
- Filled ongoing fulfillment needs using Spotwork’s 300,000+ worker pool
- Maintained consistent usage over two years with ongoing, 24/7 platform support
- Reduced reliance on traditional staffing solutions while enabling predictable coverage with Reliable Spotter Metrics
Results
- 98.7% job fill rate for Forklift, GL, Lumper, and CSR jobs across supported U.S. markets
- 3,850 jobs successfully completed over two years with consistent usage
- $130,000+ in total labor savings over two years compared to prior labor solutions, driven by reduced overhead costs, lower take rates, and decreased overtime reliance
- Supported long term fulfillment operations with consistent labor coverage across supported markets
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