Position Summary The Warehouse Fulfillment & Sortation Manager is responsible for overseeing all daily warehouse operations related to inbound receiving, inventory management, order fulfillment, parcel sortation, shipping, and returns processing. This role ensures operational excellence through safety, quality, productivity, cost control, and continuous improvement while leading warehouse supervisors and associates to meet customer service level agreements (SLAs). Key Responsibilities - Manage fulfillment, receiving, inventory, picking, packing, shipping, returns, and parcel sortation. - Lead supervisors and associates through coaching, scheduling, hiring, and performance management. - Maintain inventory accuracy and oversee cycle counts. - Ensure quality, SLA compliance, and carrier performance. - Drive continuous improvement and develop SOPs. - Maintain health and safety compliance. - Produce operational KPI reports. Qualifications - 5+ years warehouse leadership experience. - 3+ years fulfillment and sortation management. - Experience with WMS and advanced Excel. - Strong leadership, communication, and analytical skills. Key KPIs Order Accuracy, Inventory Accuracy, On-Time Shipping, Labour Productivity, Labour Cost per Order, Cost per Parcel Sorted, Trailer Turnaround Time, Customer SLA Compliance, Safety, Employee Retention, Continuous Improvement.

What you'll bring

• Proven experience in warehouse operations, logistics, or a similar fulfillment role
• Strong leadership skills with the ability to manage and motivate a diverse team
• Ability to stand, walk, and move throughout the facility for the duration of the shift

Nice to have

• Experience using warehouse management software or inventory tracking systems
• Previous experience managing sortation or high-volume picking operations
• Relevant safety certification or formal training in warehouse operations